Our Policies
Everything in one place — how we ship, when we refund, the terms you agree to when you order, and how we look after your personal information.
Shipping Policy
We ship worldwide from a single dispatch point. This page explains the options, costs, timings and what happens if something goes wrong in transit.
Options and cost
| Service | Cost | Tracking | Typical time |
|---|---|---|---|
| Standard | $20 | No | 3–7 business days |
| Express (UPS / DHL) | $60 | Yes | 3–7 business days |
Free shipping on every order over $1500, anywhere in the world.
Where we ship
We ship worldwide, including the USA, United Kingdom, Germany, France, the Netherlands, the wider EU, and Australia. If your country does not appear at checkout, message us before ordering and we will tell you whether we can deliver.
We do not ship where delivery would not be lawful.
Processing time
Orders are packed and handed to the carrier within 1 business day of payment clearing. Orders placed at a weekend are dispatched on the next business day. The delivery times above begin from dispatch, not from the moment you order.
Packaging
Every order is sent in plain, unmarked packaging. There is no branding, no product name and no indication of the contents on the outside of the parcel. The sender name on the label is neutral.
Tracking
Express orders travel with UPS or DHL and receive a tracking number by email once the parcel is collected. Standard delivery is not tracked — if you want to follow your parcel, choose Express.
Customs and import duty
International parcels may be inspected by customs. Any duty, tax or handling fee charged by your country is your responsibility and is not included in the price you paid us.
Delays caused by customs inspection are outside our control and do not extend our delivery estimate.
Wrong address
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we can resend it once you pay the shipping cost again. Contact us immediately if you spot a mistake — if the parcel has not yet been collected we can usually correct it free of charge.
Delays and lost parcels
If your parcel is later than the estimate above, contact us with your order number and we will investigate with the carrier. What happens next is set out in our Refund & Returns Policy.
Contact
Delivery questions: info@k2mart.net or Telegram, via our contact page.
↑ Back to topRefund & Returns Policy
We want every order to arrive complete and in good condition. If something goes wrong, this page explains what we will do and what we need from you.
The short version: if your order arrives damaged, incomplete, or is not what you selected, contact us within 7 days of delivery with photographs and we will replace it or refund you.
When you are covered
- Damaged in transit — the parcel or its contents arrived damaged
- Wrong item — you received a different product, paper type or pack size than you selected
- Incomplete order — part of your order is missing
- Never arrived — tracked orders confirmed lost by the carrier
When you are not covered
- You changed your mind after the order shipped
- An incorrect or incomplete delivery address was given at checkout
- The parcel was refused at delivery, or not collected from a depot
- The order was seized or returned by customs because it was not lawful to import it to your country
- You report the problem more than 7 days after delivery
Because of the nature of our products, we cannot accept returns of items that have been opened, unless they were damaged or incorrect when they arrived.
How to make a claim
| Step | What to do |
|---|---|
| 1 | Contact us within 7 days of delivery, on Telegram or at info@k2mart.net |
| 2 | Send your order number and clear photographs of the parcel and its contents |
| 3 | We review the claim, normally within 2 business days |
| 4 | If approved, you choose a replacement or a refund |
How refunds are paid
Refunds go back by the same method you paid with.
- Card — typically 5 to 10 business days to appear, depending on your bank
- Cryptocurrency — refunded to the wallet address you supply, at the coin value on the day of the refund. Because crypto prices move, the amount received may differ from the amount originally sent.
Lost orders
An order is treated as lost once the carrier confirms it. For Express orders with UPS or DHL tracking this is usually straightforward. Standard delivery has no tracking, so please allow the full delivery window plus 10 business days before we can treat it as lost.
Cancelling before dispatch
If your order has not yet shipped, contact us and we will cancel it and refund you in full. Once a parcel has been handed to the carrier it can no longer be cancelled.
Contact
All claims: info@k2mart.net or Telegram, via our contact page.
✎ EDIT KARO: Maine 7 din ka claim window rakha hai. Agar aap zyada ya kam rakhna chahte ho, badal lo — lekin phir har jagah wahi number rakhna.
Terms & Conditions
These terms apply to everyone who uses k2mart.net or places an order with us. By using the site or ordering, you agree to them. Please read them before you buy.
1. Eligibility
You must be at least 18 years old to use this site or place an order. By ordering you confirm that you are 18 or over and that you are ordering on your own behalf.
2. Your responsibility for local law
Laws differ between countries, states and territories. It is your responsibility to check what applies where you live before ordering. We do not ship where we are not permitted to. Where an order cannot lawfully be delivered, we may cancel it and refund you.
3. Products and descriptions
We describe our products as accurately as we can. Photographs are illustrative; small variations in appearance are normal. Product availability can change without notice, and we may withdraw or change a listing at any time.
Our products are not medicines. We make no medical, health or therapeutic claims about them anywhere on this site.
4. Prices and payment
- All prices are shown in US Dollars (USD)
- We accept card and cryptocurrency payment
- An order is accepted only once payment has cleared
- Cryptocurrency payments must be sent for the exact amount shown at checkout
- Any customs duty or import tax in your country is your responsibility
If a price is listed in error we will contact you before dispatch and you may cancel for a full refund.
5. Orders
Placing an order is an offer to buy. We may decline any order — for example where stock has run out, where we cannot verify payment, or where delivery would not be lawful. If we decline after payment, you receive a full refund.
6. Delivery
Delivery terms are set out in our Shipping Policy, which forms part of these terms. Delivery estimates are estimates, not guarantees. Customs inspections and carrier delays are outside our control.
7. Returns and refunds
Our Refund & Returns Policy forms part of these terms and explains when a refund or replacement is available.
8. Acceptable use
You agree not to use this site to break the law, attempt to gain unauthorised access to it, disrupt its operation, or copy its content for commercial use without our permission.
9. Intellectual property
The K2 MART name, logo, site design, product photographs and written content belong to us and may not be copied or reused without written permission.
10. Reviews
Reviews left on the site are the opinions of the customers who wrote them. We may remove reviews that are abusive, false, or unrelated to the product.
11. Limitation of liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss.
Nothing in these terms removes any right you have that cannot lawfully be excluded.
12. Changes
We may update these terms. The version shown here, with the date at the top, is the one that applies.
13. Contact
Questions about these terms: info@k2mart.net, or through our contact page.
✎ EDIT KARO: Ek line add karni chahiye ki kis mulk ka qanoon lagu hoga (governing law). Jaise: "These terms are governed by the laws of [MULK KA NAAM]." Ye aapko khud tay karna hai.
Privacy Policy
This policy explains what information K2 MART collects when you visit k2mart.net or place an order, why we collect it, who we share it with, and what control you have over it.
Who we are
K2 MART operates the website k2mart.net and sells K2 paper and related products to customers worldwide. For any question about this policy you can reach us at info@k2mart.net or through the Telegram link on our contact page.
✎ EDIT KARO: Agar aapke paas registered company name ya address hai, wo yahan daal do. Google aur customer dono ise dekhte hain.
What we collect
Information you give us
- Name and delivery address, so we can ship your order
- Email address, so we can send order confirmations and updates
- Telephone number where you provide one, used only for delivery issues
- Anything you write to us in a message, live chat or Telegram conversation
Information collected automatically
- Pages viewed, time spent, and the link or search that brought you here
- Approximate location based on IP address, at country or city level
- Device type, browser and screen size
Why we collect it
| Purpose | What it covers |
|---|---|
| Fulfilling orders | Processing, packing, shipping and confirming your purchase |
| Customer support | Answering questions and resolving delivery problems |
| Site improvement | Understanding which pages are useful so we can improve them |
| Fraud prevention | Identifying fraudulent or abusive orders |
Who we share it with
We do not sell your personal information, and we do not share it for advertising. We share only what is necessary with the services that make the site work:
- Google Analytics — anonymous traffic statistics
- Google Firebase — stores product data and customer reviews
- Tawk.to — powers the live chat button
- EmailJS — sends order confirmation emails
- Hostinger — hosts the website
- Shipping carriers — UPS and DHL receive the delivery address for tracked orders
We may also disclose information where the law requires it.
Payments
We accept card and cryptocurrency payments. Card details are handled by the payment provider and are never stored on our servers. Cryptocurrency transactions are recorded on a public blockchain, which is outside our control.
Cookies
Cookies are small files stored by your browser. We use them to keep your shopping cart between pages, remember preferences, and measure traffic through Google Analytics. You can block or delete cookies in your browser settings, though the cart may stop working correctly if you do.
How long we keep it
Order records are kept for as long as needed to fulfil the order and meet accounting obligations. Analytics data is retained by Google under its own schedule. Chat and email conversations are kept only while they remain useful for support.
Your rights
Depending on where you live, you may have the right to request a copy of your data, ask for corrections, ask for deletion, or object to processing. Write to info@k2mart.net and we will respond within 30 days.
Security
The site is served over HTTPS, so information sent between your browser and our server is encrypted. No system is perfectly secure, but we take reasonable steps to protect the information we hold.
Children
This site and its products are intended for adults aged 18 or over. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
Changes
If this policy changes we will update the date shown at the top of this page.
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